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Frequently asked questions

How much does delivery to Northern Ireland & The Island Groups cost?

A charge of £6.99 for Standard Delivery applies to The Highlands & Islands, Northern Ireland, Isle of Wight and Isle of Man. The Highlands and Islands postcodes are as follows: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately, we cannot deliver to the Channel Islands. FREE standard delivery applies to the majority of UK mainland postcodes.

How much does Standard Delivery cost?

Free Standard Delivery is available on all orders valued at £19.99 or more.
Orders valued under £19.99 will be charge £4.99 for Standard Delivery. All standard delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. This delivery option normally takes between 4-5 working days, but in exceptional circumstances could take up to 28 days.
Free standard delivery applies to the majority of UK mainland postcodes.

How much does Next Day Delivery cost?

A charge of £5.99 is applied for Next Day Delivery. Only when Next Working Day delivery is stated, the following will apply: All Next Working Day delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. Next Working Day Delivery applies to the majority of UK mainland postcodes if ordered before 12:00 pm and is not applicable on weekends and bank holidays. NB: Please note that there is no next day delivery on public holidays

What should I do if I have a faulty product?

BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year's manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.

What is covered by the warranty?

All goods supplied by BISSELL UK are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from the manufacturer. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify BISSELL UK as soon as possible. For the contact details of BISSELL UK, visit /www.bisselldirect.co.uk/service/contact-us/.

Can I use ‘non-BISSELL’ formulas in my BISSELL machine?

We don't recommend this, as some cleaning products may not be suitable.

How does the "3 for 2" offer on Cleaning Formulas work? Can I mix and match?

When you buy 3 bottles of BISSELL Cleaning Formula, you receive the cheapest one for free. You can "mix and match", you don't have to buy 3 of the same formula. To take advantage of this offer, you must add 3 bottles of cleaning formula to your basket, and then the discount will be applied when you checkout. This offer only applies to BISSELL Cleaning Formulas - machines, accessories, and bundles are not included.

Can I use a Carpet Cleaner on wool carpets?

This is not recommended, as wool carpets can be extremely delicate. Check with the carpet manufacturer before cleaning.

Where do I find the model/serial number of my machine?

Model and serial numbers are printed on a label, which is usually located on the back or on the base of the unit. The serial number follows the model number.

How do BISSELL Carpet Cleaners compare with rental machines or professional cleaners?

When it comes to convenience, there is no comparison. Owning your own machine means you can clean when it fits your schedule - you're not tied to someone else's schedule or a store's 24-hour return policy. Besides, spills and pet accidents don't happen on a planned basis and the sooner they're cleaned, the better. But beyond convenience, when you add up the continuous cost of professional cleaning of several machine rentals, the initial cost of a BISSELL Carpet Cleaner is quickly recouped.

How large an area can I clean with a BISSELL carpet cleaner?

When using our full size upright deep cleaning machines (such as the ProHeat 2X Revolution), typically a 10' x 12' room can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. With our smaller upright deep cleaning machines (such as InstaClean Compact or HydroWave), typically an 8' x 8' area can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. These amounts will vary based on how much water/solution you are releasing onto your cleaning surface.

Are all deep cleaners properly equipped to clean an entire home?

Some deep cleaners, such as the upright InstaClean Compact or the HydroWave, are better suited to cleaning small areas and everyday messes and spills. If you are planning to clean your entire home, it would be better to choose a full-sized deep cleaner, such as the ProHeat 2X Revolution.

Why isn't my CrossWave's brush roll turning?

What to do when your CrossWave’s brush roll is not turning

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Why is my CrossWave difficult to push?

What to do when your CrossWave is difficult to push

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Why is my SmartClean canister vacuum hard to push?

If you notice that your SmartClean canister vacuum is hard to push across your floors, please read the following instructions:

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Why does my SmartClean canister vacuum have no/low suction?

What to do when your SmartClean canister vacuum has no/low suction:

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Why is my Stain Eraser leaking?

What to do if you notice that your stain eraser is leaking:

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Why is my SpotClean leaking?

What to do if your SpotClean is leaking:

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Why does my SpotClean have no power?

What to do if your SpotClean has no power:

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Why does my Stain Eraser have no power?

What to do when your Stain Eraser has no power:

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Why won't my Stain Eraser spray?

What to do when your Stain Eraser has no spray:

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Why does my Stain Eraser have no suction?

What to do if you notice that your Stain Eraser has no suction:

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Why does my SpotClean have no spray?

What to do if your SpotClean has no spray:

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Why does my SpotClean have no suction?

What to do if your SpotClean has no suction:

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Why does my PowerFresh Slim Steam Mop fall over?

What to do if your PowerFresh Slim Steam Mop falls over:

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Why is my PowerFresh Slim Steam hot to touch?

What to do if your PowerFresh Slim Steam Mop is hot to touch:

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Why does my PowerFresh Slim Steam Mop make a knocking noise?

What to do if your PowerFresh Slim Steam Mop makes a knocking noise:

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Why does my PowerFresh SlimSteam have no power?

What to do if your PowerFresh Slim Steam Mop has no power

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Why does my PowerFresh Slim Steam Mop have no steam?

What to do if your PowerFresh Slim Steam Mop has no steam:

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Why is my PowerFresh Slim Steam Mop leaking?

What to do if your PowerFresh Slim Steam Mop is leaking:

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Why does my Featherweight have no power?

What to do if your FeatherWeight has no power:

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Why does my Featherweight have no/low suction?

What to do if your Featherweight has no/low suction:

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How should I clean the CrossWave's brush roll and brush roll window?

How to clean the CrossWave brush roll and brush roll window:

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Why is my CrossWave leaking?

What to do if your CrossWave is leaking:

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Why does my CrossWave leave streaks on the floor?

What to do if your CrossWave leaves streaks on your floor:

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Why does my CrossWave have no power?

What to do if your CrossWave has no power:

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Why won't my CrossWave spray?

What to do if your CrossWave has no spray:

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Why does my CrossWave have no suction?

What to do if your CrossWave has no suction:

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Why is my CrossWave making a loud noise?

What to do if your CrossWave is making a loud noise:

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Why does my CrossWave shut off automatically?

What to do if your CrossWave shuts off automatically:

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How do I assemble the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to assemble the ProHeat 2X® Revolution® Pet Pro

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How do I disassemble my ProHeat 2X® Revolution® Pet Pro?

Watch our video on how to disassemble ProHeat 2X® Revolution® Pet Pro

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Why is my SpinWave leaking?

What to do if your SpinWave is leaking:

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How should I fill the clean water tank of the ProHeat 2X® Revolution® Pet Pro?

How to fill the clean water tank of the ProHeat 2X® Revolution® Pet Pro:

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Why does my SpinWave have no power?

What to do if your SpinWave has no power:

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How do I use the CleanShot on the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to use the CleanShot on the ProHeat 2X® Revolution® Pet Pro

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Why won't my SpinWave spray?

What to do if your SpinWave has no spray:

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How do I use the 2-in-1 pet upholstery tool on the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to use the 2-in-1 pet upholstery tool on the ProHeat 2X® Revolution® Pet Pro

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How do I use express clean mode on the ProHeat 2X® Revolution® Pet Pro?

To select your Cleaning Mode, use the slider on the side of the carpet cleaner. To use Express Clean Mode, slide the selector until it is over "Express Clean". Then you can use your carpet cleaner.

How do I clean the dirty tank on the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to clean dirty tank on the ProHeat 2X® Revolution® Pet Pro

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How should I clean the nozzle & brush on the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to clean nozzle & brush on the ProHeat 2X® Revolution® Pet Pro

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Are BISSELL Cleaning Formulas safe for use around children and pets?

Yes, BISSELL Cleaning Formulas are safe for use around children and pets, when used as directed. Please always consult the bottle and the safety instructions before use.

How do you change the belts on the ProHeat 2X® Revolution® Pet Pro?

Watch a video on how to change belts on the ProHeat 2X® Revolution® Pet Pro

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Why does my ProHeat 2X® Revolution® Pet Pro have no suction in the foot?

Watch a video on what to do if the ProHeat 2X® Revolution® Pet Pro has no suction in the foot:

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How many rooms will 1 bottle of formula clean?

We cannot say exactly, as it depends on how much the trigger is pressed during the cleaning process, but approximately 2-3 average size rooms. When filling the clean water tank with water and formula, there are two measurement lines - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.

Why doesn't my ProHeat 2X® Revolution® Pet Pro have hose suction?

Watch a video on what to do if the ProHeat 2X® Revolution® Pet Pro does not have hose suction:

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Can I use any BISSELL formula in any carpet cleaner?

Our Carpet Cleaning Formulas, including the Wash & Protect, Wash & Refresh and Wash & Remove ranges, can be used in all upright carpet cleaners - even in non-BISSELL machines. The Spot Cleaning formulas are only for use in BISSELL portable/handheld carpet cleaners or Spot Cleaners.

Why doesn't my ProHeat 2X® Revolution® Pet Pro spray?

Watch a video on what to do if the foot on the ProHeat 2X® Revolution® Pet Pro does not spray

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How do I work out how much formula is required?

When you are filling the clean water tank on your machine, you will notice measurement lines on the back of the tank - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.

How should I use the PowerFresh® Slim Steam Mop?

Watch a video on how to use a PowerFresh® Slim Steam Mop:

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How do I assemble the PowerFresh® Slim Steam Mop?

Watch a video on how to assemble your PowerFresh® Slim Steam Mop:

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How long should it take my carpets to dry after being cleaned?

If your carpet cleaner has the "Express Mode", this will allow your carpets to dry in approx. 30 minutes. For other cleaning modes, or if your Upright Carpet Cleaner does not have "Express Mode", we would advise approximately 3-4 hours depending on weather conditions. To reduce drying time, open windows and doors if possible to improve ventilation.

How do I fill the water tank on the PowerFresh® Slim Steam Mop?

Watch a video on how to fill the water tank on your PowerFresh® Slim Steam Mop:

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How do I use the PowerFresh® Slim Steam as a handheld steamer?

Watch a video on how to use the PowerFresh® Slim Steam as a handheld steamer:

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Why is my PowerFresh® Slim Steam Mop leaving streak marks on the floor?

What to do if your PowerFresh® Slim Steam Mop is leaving streak marks on the floor:

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How do I assemble and use the CrossWave® Cordless?

Watch a video on how to assemble and use CrossWave® Cordless:

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How do I charge my CrossWave® Cordless?

Watch a video on how to charge the battery of CrossWave® Cordless:

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What do the symbols on the LED display on my CrossWave® Cordless mean?

Watch a video explaining what the symbols on the LED display on CrossWave® Cordless mean:

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How do I set up the 3-in-1 docking station with the CrossWave® Cordless?

Watch a video on how to set up the 3-in-1 docking station with your CrossWave® Cordless:

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How do I fill the clean water tank on the CrossWave® Cordless?

Watch a video on how to fill the clean tank on the CrossWave® Cordless:

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How do I clean hard floors with the CrossWave® Cordless?

Watch a video on how to clean hard floors with CrossWave® Cordless:

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How should I freshen area rugs with the CrossWave® Cordless?

Watch a video on how to freshen area rugs with CrossWave® Cordless:

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How powerful are BISSELL Carpet Cleaners?

For the most part, our machines are 1 h.p. and 6 amps. However, the cleaning and suction power is not directly related to horsepower or amp rating. BISSELL Deep Cleaning machines are so effective and powerful because of the design of our unique patented nozzle head and intake system.

Why does my CrossWave® Cordless have no suction?

What to do if you CrossWave® Cordless has no suction:

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How do I fix a stuck brush roll on my CrossWave® Cordless?

Watch a video on how to fix a stuck brush roll on CrossWave® Cordless:

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Why is my CrossWave® Cordless hard to push?

What to do if your CrossWave® Cordless is hard to push:

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Why won't my CrossWave® Cordless turn on?

What to do if your CrossWave® Cordless is not turning on:

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Why won't my CrossWave® Cordless spray?

What to do if your CrossWave® Cordless does not spray:

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Why does my CrossWave® Cordless leave streaks on the floor?

Watch a video on how to how to prevent streaking with your CrossWave® Cordless:

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Why is my CrossWave® Cordless over-wetting the floors?

What to do if your CrossWave® Cordless is over-wetting the floors:

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How do I clean the dirty water tank on my CrossWave® Cordless?

Watch a video on how to clean the dirty water tank on CrossWave® Cordless:

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Why won't my SmartClean canister vacuum turn on?

What to do if you find that your SmartClean canister vacuum has now power and won't turn on:

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After care for your CrossWave cordless; Using the 3-in-1 docking station

How to use the docking station to clean your CrossWave Cordless

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Setting up the CrossWave Cordless for the first time

how to set up and use your CrossWave cordless for the first time

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The brush roll on my CrossWave Cordless isn't spinning

What to do when the brush roll on your CrossWave cordless isn't spinning

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My CrossWave Cordless has no power

What to do when your CrossWave Cordless has no power

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My CrossWave Cordless doesn't spray

What to do when your CrossWave Cordless doesn't spray

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My CrossWave Cordless has no suction

What to do when your CrossWave Cordless has no suction

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My CrossWave Cordless is leaving streaks or leaking

What to do when your CrossWave Cordless is leaking or leaving streaks

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Filling the clean water tank of your CrossWave Cordless

How to fill the clean water tank of your CrossWave Cordless

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Why is my CrossWave Cordless Max over-wetting the floors?

What to do if your CrossWave Cordless Max is over-wetting the floors:

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Why does my CrossWave Cordless Max leave streak marks on the floor?

What to do if your CrossWave Cordless Max leaves streak marks on the floor

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Why does my CrossWave Cordless Max have no suction?

What to do if my CrossWave Cordless Max has no suction?

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How to assemble and use for the first time my CrossWave Cordless Max?

Here's how to assemble and use for the first time your CrossWave Cordless Max

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How should I take care of my CrossWave Cordless Max after cleaning?

How to take care of your CrossWave Cordless Max after cleaning

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FREQUENTLY ASKED QUESTIONS