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Frequently asked questions

How much does delivery to Northern Ireland & The Island Groups cost?

A charge of £6.99 for Standard Delivery applies to The Highlands & Islands, Northern Ireland, Isle of Wight and Isle of Man. The Highlands and Islands postcodes are as follows: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately, we cannot deliver to the Channel Islands. FREE standard delivery applies to the majority of UK mainland postcodes.

How much does Standard Delivery cost?

Free Standard Delivery is available on all orders valued at £19.99 or more.
Orders valued under £19.99 will be charge £4.99 for Standard Delivery. All standard delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. This delivery option normally takes between 4-5 working days, but in exceptional circumstances could take up to 28 days.
Free standard delivery applies to the majority of UK mainland postcodes.

How much does Next Day Delivery cost?

A charge of £5.99 is applied for Next Day Delivery. Only when Next Working Day delivery is stated, the following will apply: All Next Working Day delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. Next Working Day Delivery applies to the majority of UK mainland postcodes if ordered before 15:00 pm and is not applicable on weekends and bank holidays. NB: Please note that there is no next day delivery on public holidays

What should I do if I have a faulty product?

BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year's manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement.

What is covered by the warranty?

All goods supplied by BISSELL UK are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from the manufacturer. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify BISSELL UK as soon as possible. For the contact details of BISSELL UK, visit /www.bisselldirect.co.uk/service/contact-us/.

Can I use ‘non-BISSELL’ formulas in my BISSELL machine?

We don't recommend this, as some cleaning products may not be suitable.

How does the "3 for 2" offer on Cleaning Formulas work? Can I mix and match?

When you buy 3 bottles of BISSELL Cleaning Formula, you receive the cheapest one for free. You can "mix and match", you don't have to buy 3 of the same formula. To take advantage of this offer, you must add 3 bottles of cleaning formula to your basket, and then the discount will be applied when you checkout. This offer only applies to BISSELL Cleaning Formulas - machines, accessories, and bundles are not included.

Can I use a Carpet Cleaner on wool carpets?

This is not recommended, as wool carpets can be extremely delicate. Check with the carpet manufacturer before cleaning.

Where do I find the model/serial number of my machine?

Model and serial numbers are printed on a label, which is usually located on the back or on the base of the unit. The serial number follows the model number.

How do BISSELL Carpet Cleaners compare with rental machines or professional cleaners?

When it comes to convenience, there is no comparison. Owning your own machine means you can clean when it fits your schedule - you're not tied to someone else's schedule or a store's 24-hour return policy. Besides, spills and pet accidents don't happen on a planned basis and the sooner they're cleaned, the better. But beyond convenience, when you add up the continuous cost of professional cleaning of several machine rentals, the initial cost of a BISSELL Carpet Cleaner is quickly recouped.

How large an area can I clean with a BISSELL carpet cleaner?

When using our full size upright deep cleaning machines (such as the ProHeat 2X Revolution), typically a 10' x 12' room can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. With our smaller upright deep cleaning machines (such as InstaClean Compact or HydroWave), typically an 8' x 8' area can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. These amounts will vary based on how much water/solution you are releasing onto your cleaning surface.

Are all deep cleaners properly equipped to clean an entire home?

Some deep cleaners, such as the upright InstaClean Compact or the HydroWave, are better suited to cleaning small areas and everyday messes and spills. If you are planning to clean your entire home, it would be better to choose a full-sized deep cleaner, such as the ProHeat 2X Revolution.

Why does my PowerFresh Slim Steam Mop make a knocking noise?
Why does my PowerFresh Slim Steam Mop have no steam?

What to do if your PowerFresh Slim Steam Mop has no steam:

Read More
Why is my PowerFresh Slim Steam Mop leaking?
Why does my CrossWave leave streaks on the floor?
How do I assemble the ProHeat 2X® Revolution® Pet Pro?
How do I disassemble my ProHeat 2X® Revolution® Pet Pro?
How should I fill the clean water tank of the ProHeat 2X® Revolution® Pet Pro?
How do I use the CleanShot on the ProHeat 2X® Revolution® Pet Pro?
How do I use the 2-in-1 pet upholstery tool on the ProHeat 2X® Revolution® Pet Pro?

To use the tool, start by attaching the hose to the foot of your carpet cleaner. Make sure the coloured relase clip is facing out, away from the machine.

Once the hose is attached to your carpet cleaner, attach the 2-in-2 Pet Tool to the other end of the hose.

Turn the carpet cleaner on.

Use the slider on the Pet Tool to choose your cleaning mode. Select "Dry Mode" to remove debris, dust and pet hair: the dry suction part is the lower part of the tool, near the dry tub. Use a "raking" motion to clean. The rubber nubs will help attract hair to the suction channel. The hair is collected in a seperate dry tub.

After dry vacuuming, you can use your tool to remove spots, stains and odours from your upholstery by Wet Cleaning. To Wet Clean, make sure your Clean Water Tank contains water and cleaning formula. Move the slider on the tool to "Wet Mode". Then, with the cleaning nozzle in contact with the upholstery, press the spray trigger and pull the tool towards you. It's best to work in small sections until the area is clean.

When you have finished cleaning, turn off the machine, and remove the hose from the carpet cleaner - press on the relase clip to dettach the hose. Then close to hose door.

How do I clean the dirty tank on the ProHeat 2X® Revolution® Pet Pro?
How should I clean the nozzle & brush on the ProHeat 2X® Revolution® Pet Pro?
Are BISSELL Cleaning Formulas safe for use around children and pets?

Yes, BISSELL Cleaning Formulas are safe for use around children and pets, when used as directed. Please always consult the bottle and the safety instructions before use.

How do you change the belts on the ProHeat 2X® Revolution® Pet Pro?
Why does my ProHeat 2X® Revolution® Pet Pro have no suction in the foot?
How many rooms will 1 bottle of formula clean?

We cannot say exactly, as it depends on how much the trigger is pressed during the cleaning process, but approximately 2-3 average size rooms. When filling the clean water tank with water and formula, there are two measurement lines - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.

Why doesn't my ProHeat 2X® Revolution® Pet Pro have hose suction?
Can I use any BISSELL formula in any carpet cleaner?

Our Carpet Cleaning Formulas, including the Wash & Protect, Wash & Refresh and Wash & Remove ranges, can be used in all upright carpet cleaners - even in non-BISSELL machines. The Spot Cleaning formulas are only for use in BISSELL portable/handheld carpet cleaners or Spot Cleaners.

Why doesn't my ProHeat 2X® Revolution® Pet Pro spray?
How do I work out how much formula is required?

When you are filling the clean water tank on your machine, you will notice measurement lines on the back of the tank - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.

How should I use the PowerFresh® Slim Steam Mop?
How do I assemble the PowerFresh® Slim Steam Mop?
How long should it take my carpets to dry after being cleaned?

If your carpet cleaner has the "Express Mode", this will allow your carpets to dry in approx. 30 minutes. For other cleaning modes, or if your Upright Carpet Cleaner does not have "Express Mode", we would advise approximately 3-4 hours depending on weather conditions. To reduce drying time, open windows and doors if possible to improve ventilation.

How do I fill the water tank on the PowerFresh® Slim Steam Mop?
Why is my PowerFresh® Slim Steam Mop leaving streak marks on the floor?
How do I assemble and use the CrossWave® Cordless?
How do I charge my CrossWave® Cordless?
What do the symbols on the LED display on my CrossWave® Cordless mean?
How do I set up the 3-in-1 docking station with the CrossWave® Cordless?
How do I fill the clean water tank on the CrossWave® Cordless?
How do I clean hard floors with the CrossWave® Cordless?
How should I freshen area rugs with the CrossWave® Cordless?
Why does my CrossWave® Cordless have no suction?
How do I fix a stuck brush roll on my CrossWave® Cordless?
Why is my CrossWave® Cordless hard to push?
Why won't my CrossWave® Cordless turn on?
Why won't my CrossWave® Cordless spray?
Why does my CrossWave® Cordless leave streaks on the floor?
Why is my CrossWave® Cordless over-wetting the floors?
How do I clean the dirty water tank on my CrossWave® Cordless?
After care for your CrossWave cordless; Using the 3-in-1 docking station

How to use the docking station to clean your CrossWave Cordless

How to use the docking station to clean your CrossWave Cordless

Setting up the CrossWave Cordless for the first time

First time setup of the CrossWave Cordless

First time setup of the CrossWave Cordless

The brush roll on my CrossWave Cordless isn't spinning

What to do when the brush roll on your CrossWave cordless isn't spinning

What to do when the brush roll on your CrossWave cordless isn't spinning

My CrossWave Cordless has no power

What to do when your CrossWave Cordless has no power

What to do when your CrossWave Cordless has no power

My CrossWave Cordless doesn't spray

What to do when your CrossWave Cordless doesn't spray

What to do when your CrossWave Cordless doesn't spray

My CrossWave Cordless has no suction

What to do when your CrossWave Cordless has no suction

What to do when your CrossWave Cordless has no suction

My CrossWave Cordless is leaving streaks or leaking

What to do when your CrossWave Cordless is leaking or leaving streaks

What to do when your CrossWave Cordless is leaking or leaving streaks

Filling the clean water tank of your CrossWave Cordless

How to fill the clean water tank of your CrossWave Cordless

How to fill the clean water tank of your CrossWave Cordless

Why is my CrossWave Cordless Max over-wetting the floors?

Why is my CrossWave Cordless Max over-wetting the floors?

Why is my CrossWave Cordless Max over-wetting the floors?

Why does my CrossWave Cordless Max leave streak marks on the floor?

What to do if your CrossWave Cordless Max leaves streak marks on the floor

What to do if your CrossWave Cordless Max leaves streak marks on the floor

Why does my CrossWave Cordless Max have no suction?

What to do if my CrossWave Cordless Max has no suction

What to do if my CrossWave Cordless Max has no suction

How to assemble and use for the first time my CrossWave Cordless Max?

How to assemble and use for the first time your CrossWave Cordless Max

How to assemble and use for the first time your CrossWave Cordless Max

How should I take care of my CrossWave Cordless Max after cleaning?

How to take care of your CrossWave Cordless Max after cleaning

How to take care of your CrossWave Cordless Max after cleaning

After Cleaning Care | CrossWave HF3

After Cleaning Care

After Cleaning Care

Assembly/Docking Station | CrossWave HF3

Assembly/Docking Station

Assembly/Docking Station

Dirty Water Tank icon is flashing | CrossWave HF3

Dirty Water Tank icon is flashing

Dirty Water Tank icon is flashing

Troubleshooting Leaving streaks on the floor | CrossWave HF3

'Troubleshooting Leaving streaks on the floor'

'Troubleshooting Leaving streaks on the floor'

Troubleshooting No Power | CrossWave HF3

'Troubleshooting No Power'

'Troubleshooting No Power'

Troubleshooting No Spray | CrossWave HF3

'Troubleshooting No Spray'

'Troubleshooting No Spray'

Troubleshooting No Suction | CrossWave HF3

'Troubleshooting No Suction'

'Troubleshooting No Suction'

Troubleshooting Brush roll icon is flashing OR brush roll is not spinning | CrossWave HF3

'Troubleshooting Brush roll icon is flashing OR brush roll is not spinning'

'Troubleshooting Brush roll icon is flashing OR brush roll is not spinning'

Troubleshooting Leaking | CrossWave HF3

'Troubleshooting Leaking'

'Troubleshooting Leaking'

BRUSH ROLL NOT TURNING

BRUSH ROLL NOT TURNING

BRUSH ROLL NOT TURNING

Troubleshooting Leaking

Troubleshooting Leaking

Troubleshooting Leaking

Troubleshooting No Power

Troubleshooting No Power

Troubleshooting No Power

Assembly & How to Use

Assembly & How to Use

Assembly & How to Use

No Steam

No Steam

No Steam

Troubleshooting No Spray

Troubleshooting No Spray

Troubleshooting No Spray

Troubleshooting How to Remove the Handle

Troubleshooting How to Remove the Handle

Troubleshooting How to Remove the Handle

How to Clean & Maintain (After Cleaning Care)

How to Clean & Maintain (After Cleaning Care)

How to Clean & Maintain (After Cleaning Care)

SpinWave® R5 App overview

App overview

App overview

SpinWave® R5 App Setup

SpinWave® R5 App Setup

SpinWave® R5 App Setup

SpinWave R5 Routine Maintenance

SpinWave R5 Routine Maintenance

SpinWave R5 Routine Maintenance

SpinWave® R5 Troubleshooting

SpinWave® R5 Troubleshooting

SpinWave® R5 Troubleshooting

SpinWave® R5 Assembly and First Use

SpinWave® R5 Assembly and First Use

SpinWave® R5 Assembly and First Use

BISSELL CrossWave HF2 - No / Low Spray

BISSELL CrossWave HF2 - No / Low Spray

BISSELL CrossWave HF2 - No / Low Spray

BISSELL CrossWave HF2 - No / Low Suction

BISSELL CrossWave HF2 - No / Low Suction

BISSELL CrossWave HF2 - No / Low Suction

BISSELL CrossWave HF2 - Brush Roll Not Turning

BISSELL CrossWave HF2 - Brush Roll Not Turning

BISSELL CrossWave HF2 - Brush Roll Not Turning

BISSELL CrossWave HF2 - How To Assemble & Use

BISSELL CrossWave HF2 - How To Assemble & Use

BISSELL CrossWave HF2 - How To Assemble & Use

BISSELL CrossWave HF2 - How To Clean & Maintain

BISSELL CrossWave HF2 - How To Clean & Maintain

BISSELL CrossWave HF2 - How To Clean & Maintain

BISSELL CrossWave HF2 - How To Remove Handle

BISSELL CrossWave HF2 - How To Remove Handle

BISSELL CrossWave HF2 - How To Remove Handle

BISSELL CrossWave HF2 - No Power

BISSELL CrossWave HF2 - No Power

BISSELL CrossWave HF2 - No Power

BISSELL SpotClean C3 - First Use

BISSELL SpotClean C3 - First Use

BISSELL SpotClean C3 - First Use

BISSELL SpotClean C3 - After Cleaning

BISSELL SpotClean C3 -  After Cleaning

BISSELL SpotClean C3 - After Cleaning

BISSELL SpotClean C3 - Leaking

BISSELL SpotClean C3  - Leaking

BISSELL SpotClean C3 - Leaking

BISSELL SpotClean C3 - No Spray

BISSELL SpotClean C3  - No Spray

BISSELL SpotClean C3 - No Spray

BISSELL SpotClean C3 - No Suction

BISSELL SpotClean C3 - No Suction

BISSELL SpotClean C3 - No Suction

BISSELL SpotClean C3 Essential - After Cleaning

BISSELL SpotClean C3 Essential  - After Cleaning

BISSELL SpotClean C3 Essential - After Cleaning

BISSELL SpotClean C3 Essential - Leaking

BISSELL SpotClean C3 Essential  - Leaking

BISSELL SpotClean C3 Essential - Leaking

BISSELL SpotClean C3 Essential - No Suction

BISSELL SpotClean C3 Essential  - No Suction

BISSELL SpotClean C3 Essential - No Suction

LEAKING

LEAKING

LEAKING

TROUBLESHOOTING NO / LOW SUCTION

TROUBLESHOOTING NO / LOW SUCTION

TROUBLESHOOTING NO / LOW SUCTION

ASSEMBLY

ASSEMBLY

ASSEMBLY

NO POWER

NO POWER

NO POWER

Assembly & How to Use

Assembly & How to Use

Assembly & How to Use

No Suction to Hose

No Suction to Hose

No Suction to Hose

No Power

No Power

No Power

How to remove the handle

How to remove the handle

How to remove the handle

Brush rolls not turning

Brush rolls not turning

Brush rolls not turning

No steam to the foot

No steam to the foot

No steam to the foot

Leaking

Leaking

Leaking

How to change belts and brush rolls

How to change belts and brush rolls

How to change belts and brush rolls

No suction to foot

No suction to foot

No suction to foot

No spray to the foot

No spray to the foot

No spray to the foot

No spray to the hose

No spray to the hose

No spray to the hose

How to Clean & Maintain (After Cleaning Care)

How to Clean & Maintain (After Cleaning Care)

How to Clean & Maintain (After Cleaning Care)

TROUBLESHOOTING NO / LOW SPRAY

TROUBLESHOOTING NO / LOW SPRAY

TROUBLESHOOTING NO / LOW SPRAY

ASSEMBLY

ASSEMBLY

ASSEMBLY

HOW TO CLEAN & MAINTAIN

HOW TO CLEAN & MAINTAIN

HOW TO CLEAN & MAINTAIN

NO POWER

NO POWER

NO POWER

LEAKING

LEAKING

LEAKING

TROUBLESHOOTING NO / LOW SPRAY
ASSEMBLY

ASSEMBLY

ASSEMBLY

HOW TO CLEAN & MAINTAIN

HOW TO CLEAN & MAINTAIN

HOW TO CLEAN & MAINTAIN

NO POWER

NO POWER

NO POWER

How to use 2-in-1 Upholstery Tool

How to use 2-in-1 Upholstery Tool

How to use 2-in-1 Upholstery Tool

How to use 3-in-1 Stair Tool

How to use 2-in-1 Upholstery Tool

How to use 2-in-1 Upholstery Tool

How to use Crevice Tool

How to use Crevice Tool

How to use Crevice Tool

How to use Deep Stain Tool

How to use Deep Stain Tool

How to use Deep Stain Tool

How to use HydroRinse Tool

How to use HydroRinse Tool

How to use HydroRinse Tool

How to use Stain Trapper

How to use Stain Trapper

How to use Stain Trapper

How to use Tough Stain Tool

How to use Tough Stain Tool

How to use Tough Stain Tool