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Frequently asked questions

Product Queries

Can I use ‘non-BISSELL’ formulas in my BISSELL machine?

We don't recommend this, as some cleaning products may not be suitable.

How does the "3 for 2" offer on Cleaning Formulas work? Can I mix and match?

When you buy 3 bottles of BISSELL Cleaning Formula, you receive the cheapest one for free. You can "mix and match", you don't have to buy 3 of the same formula. To take advantage of this offer, you must add 3 bottles of cleaning formula to your basket, and then the discount will be applied when you checkout. This offer only applies to BISSELL Cleaning Formulas - machines, accessories, and bundles are not included.

Why isn't my CrossWave's brush roll turning?

What to do when your CrossWave’s brush roll is not turning

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Why is my CrossWave difficult to push?

What to do when your CrossWave is difficult to push

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Why is my SmartClean canister vacuum hard to push?

If you notice that your SmartClean canister vacuum is hard to push across your floors, please read the following instructions:

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Why does my SmartClean canister vacuum have no/low suction?

What to do when your SmartClean canister vacuum has no/low suction:

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Why is my Stain Eraser leaking?

What to do if you notice that your stain eraser is leaking:

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Why is my SpotClean leaking?

What to do if your SpotClean is leaking:

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Why does my SpotClean have no power?

What to do if your SpotClean has no power:

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Why does my Stain Eraser have no power?

What to do when your Stain Eraser has no power:

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Why won't my Stain Eraser spray?

What to do when your Stain Eraser has no spray:

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Why does my Stain Eraser have no suction?

What to do if you notice that your Stain Eraser has no suction:

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Why does my SpotClean have no spray?

What to do if your SpotClean has no spray:

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Why does my SpotClean have no suction?

What to do if your SpotClean has no suction:

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Why does my PowerFresh Slim Steam Mop fall over?

What to do if your PowerFresh Slim Steam Mop falls over:

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Why is my PowerFresh Slim Steam hot to touch?

What to do if your PowerFresh Slim Steam Mop is hot to touch:

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Why does my PowerFresh Slim Steam Mop make a knocking noise?

What to do if your PowerFresh Slim Steam Mop makes a knocking noise:

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Why does my PowerFresh SlimSteam have no power?

What to do if your PowerFresh Slim Steam Mop has no power

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Why does my PowerFresh Slim Steam Mop have no steam?

What to do if your PowerFresh Slim Steam Mop has no steam:

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Why is my PowerFresh Slim Steam Mop leaking?

What to do if your PowerFresh Slim Steam Mop is leaking:

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