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Frequently asked questions

Product Queries

Why doesn't my ProHeat 2X® Revolution® Pet Pro spray?
How do I work out how much formula is required?

When you are filling the clean water tank on your machine, you will notice measurement lines on the back of the tank - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.

How should I use the PowerFresh® Slim Steam Mop?
BISSELL CrossWave HF2 - How To Assemble & Use

BISSELL CrossWave HF2 - How To Assemble & Use

BISSELL CrossWave HF2 - How To Assemble & Use

How do I assemble the PowerFresh® Slim Steam Mop?
How long should it take my carpets to dry after being cleaned?

If your carpet cleaner has the "Express Mode", this will allow your carpets to dry in approx. 30 minutes. For other cleaning modes, or if your Upright Carpet Cleaner does not have "Express Mode", we would advise approximately 3-4 hours depending on weather conditions. To reduce drying time, open windows and doors if possible to improve ventilation.

How do I fill the water tank on the PowerFresh® Slim Steam Mop?
Why is my PowerFresh® Slim Steam Mop leaving streak marks on the floor?
How do I assemble and use the CrossWave® Cordless?
How do I charge my CrossWave® Cordless?
What do the symbols on the LED display on my CrossWave® Cordless mean?
How do I set up the 3-in-1 docking station with the CrossWave® Cordless?
How do I fill the clean water tank on the CrossWave® Cordless?
Assembly/Docking Station | CrossWave HF3

Assembly/Docking Station

Assembly/Docking Station

BISSELL CrossWave HF2 - How To Clean & Maintain

BISSELL CrossWave HF2 - How To Clean & Maintain

BISSELL CrossWave HF2 - How To Clean & Maintain

How do I clean hard floors with the CrossWave® Cordless?
Dirty Water Tank icon is flashing | CrossWave HF3

Dirty Water Tank icon is flashing

Dirty Water Tank icon is flashing

How should I freshen area rugs with the CrossWave® Cordless?
Troubleshooting Leaving streaks on the floor | CrossWave HF3

'Troubleshooting Leaving streaks on the floor'

'Troubleshooting Leaving streaks on the floor'

Troubleshooting No Power | CrossWave HF3

'Troubleshooting No Power'

'Troubleshooting No Power'