Secure payments
- Plug machine in
- Select a cleaning mode (Rug or Hard Floor)
- If machine does not turn on, refer to No Power troubleshooting
- Recline machine to activate brush roll.
- If brush roll does not turn or machine shuts off after a short time, continue troubleshooting
- Unplug machine
- Remove brush roll window by grabbing the pull tab and pulling upward
- Remove brush roll by grabbing the brush roll tab and pulling upward
- Check for hair wrap and debris around the brush roll and brush roll ends
- Hold the coloured pull tab on brush roll and spin the other end
- If the brush doesn't spin, a new one needs to be ordered
- Check the plastic drive gear, (where the brush roll is inserted into on the foot of the machine) remove hair/debris wrapped in this area
- Turn gear by hand to test spin
- If the gear doesn't turn by hand, Contact Us
- Reinstall the brush roll by inserting the grey tipped end into the right side of the machine and then pressing down on the coloured tab until it clicks into place
- Reattach the brush roll window
- Line up tabs on the front edges of the foot and then push the window into place until it clicks
- Plug machine in, recline, and test to see if CrossWave turns on and will run
- If not, please Contact Us.
