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Frequently asked questions

Why does my Featherweight have no power?

  • Unplug vacuum
  • Run hand along the entire length of the power cord, it should be smooth
  • Check plug for damage
    • If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, Contact Us
  • Check to see if the outlet is working:
    • Test this by plugging in a cell phone charger or small appliance
    • If no power to the outlet, test a different outlet in a separate room
    • Reset circuit breaker if needed
  • If the machine still does not have power, please contact Customer Support