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Frequently asked questions

Why does my SmartClean canister vacuum have no/low suction?

  • Remove the dirt cup by pushing the latch on the back of the top of the tank
    • Empty the dirt cup

    • Disconnect separator to remove debris/clean
      • Separator can be rinsed in warm water with mild dish soap
      • Allow to completely air dry before reinstalling (24 - 48 hours)

    • Clean the filters
      • Disconnect the tank lid

    • Remove foam and carbon pre-motor filters
      • Both can be washed in warm water and mild dish soap
      • Allow to completely air dry before reinstalling (24 - 48 hours)

    • Open the post motor filter cover located on the back of the machine

    • Remove the foam and pleated post-motor filters
      • Both can be washed in warm water and mild dish soap
      • Allow to completely air dry before reinstalling (24 - 48 hours)

    • Check for a clog in the base by removing the hole plug on the bottom of the machine
      • If hole plug is missing it should be replaced - suction will be greatly reduced without the hole plug securely in place

    • Push a broomstick through hole plug/or opposite end to clear debris

    • Reinsert hole plug and return tank with filters to machine
    • Remove foot assembly by pressing on silver latch to release
    • Plug machine in and turn on, check for suction at the end of the extension wand
      • If there is no suction, remove extension wand
      • Check for suction at the end of the hose handle
        • if there is suction, then the extension wand is clogged
        • Push a broomstick through extension wand to clear
        • If there is no suction at the end of the hose handle, remove hose from machine by pressing on the 2 silver tabs
        • Check for suction at the opening where the hose connects

    • If no suction here, please contact BISSELL Consumer Care
    • If there is suction, check the hose for cracks, holes or any damage
      • The hose may be clogged. Attempt to clear any debris from both sides of hose openings
        • If the hose is damaged or you're unable to clear any clogs, the hose should be replaced​​​​​​​
      • If there is suction at the end of the extension wand, check for a clog in the foot assembly
        • Push a broomstick through opening toward bottom of foot assembly to clear debris
        • For better access you can disconnect the neck of the floor nozzle
          • Use a flat headed screwdriver inserted into the small tabs, then pull apart to remove
          • Remove debris from both parts by pushing a broomstick through to clear
          • Once clear of debris, reconnect all parts 

    If still no suction, please contact BISSELL Consumer Care