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Frequently asked questions

Why does my SmartClean canister vacuum have no/low suction?

  • Remove the dirt cup by pushing the latch on the back of the top of the tank

  • Empty the dirt cup

  • Disconnect separator to remove debris/clean
    • Separator can be rinsed in warm water with mild dish soap
    • Allow to completely air dry before reinstalling (24 - 48 hours)

  • Clean the filters
    • Disconnect the tank lid

  • Remove foam and carbon pre-motor filters
    • Both can be washed in warm water and mild dish soap
    • Allow to completely air dry before reinstalling (24 - 48 hours)

  • Open the post motor filter cover located on the back of the machine

  • Remove the foam and pleated post-motor filters
    • Both can be washed in warm water and mild dish soap
    • Allow to completely air dry before reinstalling (24 - 48 hours)

  • Check for a clog in the base by removing the hole plug on the bottom of the machine
    • If hole plug is missing it should be replaced - suction will be greatly reduced without the hole plug securely in place

  • Push a broomstick through hole plug/or opposite end to clear debris

  • Reinsert hole plug and return tank with filters to machine
  • Remove foot assembly by pressing on silver latch to release
  • Plug machine in and turn on, check for suction at the end of the extension wand
    • If there is no suction, remove extension wand
    • Check for suction at the end of the hose handle
      • if there is suction, then the extension wand is clogged
      • Push a broomstick through extension wand to clear
      • If there is no suction at the end of the hose handle, remove hose from machine by pressing on the 2 silver tabs
      • Check for suction at the opening where the hose connects

  • If no suction here, please contact BISSELL Consumer Care
  • If there is suction, check the hose for cracks, holes or any damage
    • The hose may be clogged. Attempt to clear any debris from both sides of hose openings
      • If the hose is damaged or you're unable to clear any clogs, the hose should be replaced​​​​​​​
    • If there is suction at the end of the extension wand, check for a clog in the foot assembly
      • Push a broomstick through opening toward bottom of foot assembly to clear debris
      • For better access you can disconnect the neck of the floor nozzle
        • Use a flat headed screwdriver inserted into the small tabs, then pull apart to remove
        • Remove debris from both parts by pushing a broomstick through to clear
        • Once clear of debris, reconnect all parts 

If still no suction, please contact BISSELL Consumer Care