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Frequently asked questions

Why does my SpotClean have no suction?

  • Empty the dirty water tank
  • Firmly set the tank plug in place
    • If it is loose or off, the machine will not suction
    • Lift hose above the unit
    • Turn machine on
    • Allow any excess water in the hose to flow into the dirty water tank
    • Turn machine off
    • Remove the dirty water tank
    • Feel for suction at the motor duct underneath where the collection tank sits
      • If there is no suction at the motor duct, please contact BISSELL Customer Support
    • If there is suction at the motor duct, check for the black "duck bill" gasket under the dirty water tank
    • Remove & squeeze the flat end until it opens up
    • Reinstall gasket by inserting the tall side into the right, curved, outer side of the tank

     

    • Remove any attachments from the hose
    • Suction up water from a sink or cup
    • If there is no suction at the hose, check the hose for clogs
    • Lift the hose above the unit to allow the water to go into the collection tank
      • If water does not flow into the collection tank, please contact BISSELL Customer Support
      • If there is suction at the hose, check the tool for cracks
        • If there is any damage to the tool, a new one will need to be ordered
        • Clean the spray tip of the tool with a brush or a paperclip
      • Turn the machine off and unplug it
      • Check float for clogs

    • Wait 30 minutes and try for suction again