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Frequently asked questions

Why is my CrossWave difficult to push?

*It will be more difficult to push if the CrossWave is cleaning thick or high carpet or a sticky mess on a bare floor

  • Unplug machine
  • Lay it down upside down to inspect wheels
  • Manually spin front and rear wheels and remove any debris around them
  • Plug machine in
  • Select a cleaning mode

  • Recline machine to activate brush roll
  • If brush roll does not turn, refer to Brush Not Turningtroubleshooting
  • If machine is still hard to push, please contact BISSELL Consumer Care