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Frequently asked questions

Why is my PowerFresh Slim Steam hot to touch?

  • The unit heats up internally and can feel very warm to the touch on the white plastic - Avoid touching this area when the steam mop is plugged in
  • When removing the metal wand and tools from pod, press "pause" button to prevent accidentally pressing the trigger and let spray tips cool down
    • Caution: Excess steam may emit from spray tips while cooling down
  • Make sure the nozzle tips are cool when removing and attaching tools 

    • Let pad cool down before removing or replacing

    • If the plastic is deformed near the heater of the machine, please contact BISSELL Customer Support