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Frequently asked questions

Why won't my SmartClean canister vacuum turn on?

  • Unplug vacuum
  • Run hand along entire length of power cord, it should be smooth
  • Check plug for damage
    • If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, please contact BISSELL Consumer Care
  • Check to see if outlet is working:
    • Test this by plugging in a cell phone charger or small appliance
    • If no power to outlet, test a different outlet in a separate room
    • Reset circuit breaker if needed
  • If machine still does not have power, please contact BISSELL Consumer Care