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Frequently asked questions

Why won't my Stain Eraser spray?

  • Pull the clean water tank away from the machine at an angle
  • Twist to remove the cap
  • Add the correct amount of formula according to the user guide
    • Rinse the spray tip and tube with warm water

    • Reattach tank until it clicks

    • Make sure battery is fully charged
      • A fully charged battery will have 3 blue lights when turned on

    • Turn unit on
    • Press spray trigger and gently rock the machine back and forth
    • If still no spray, please contact BISSELL Consumer Care