Why is my Stain Eraser leaking?

• Remove both dirty and clean tanks
• Inspect for cracks or damage to the tanks or cap
  • Replace tank or cap if damaged
• Make sure the straw is firmly inserted

• Do not put dirty tank back on yet
• Fill clean tank with water and put back on machine
• Turn machine on
• Move machine from a vertical to a horizontal position a few times

• If water is coming out from two holes beneath the white label, please contact BISSELL Consumer Care

Dirty Tank

• Empty tank by opening drain plug over sink
• Drain plug must be pushed securely into place 

• When dirty tank is removed, a small amount of liquid may drip from machine, this is normal
• Check the black gasket (above the white label) for debris or damage
  • If gasket is warped or damaged, please contact BISSELL Consumer Care
  • If gasket is intact, return dirty tank to machine

• Leaking from the side vents can happen if:
  • Dirty tank is full and dirty water has re-entered the internal part of the machine
  • The machine is used upside-down or sideways

• If machine continues to leak, please contact BISSELL Consumer Care