Checkout | Basket (0)

Terms and Conditions of Sale

Please read these terms of sale before placing an order and retain a copy of these terms for future reference. This notice is issued by Stearn Electric Company Ltd trading as Beam Group (“BEAM”), the official and exclusive distributor of Bissell products in the UK and responsible for the management and control of (“BISSELL DIRECT website”)

Read the Terms of use for this website.

Formation of the Contract

1. These Terms & Conditions apply to goods supplied directly by Stearn Electric Company Ltd trading as Beam Group (“BEAM”) to you via (“BISSELL DIRECT website”). Stearn Electric Company Ltd is registered in England, UK, Company No. 00201097, registered office Votec House, Hambridge Lane, Newbury, Berkshire, RG14 5TN. No contract exists between you and BEAM for the sale of any goods until the BISSELL DIRECT website has received your order and a confirmation of that order, which may be printed by you, has been displayed on your computer screen. A binding legal contract exists between you and BEAM upon receipt of this confirmation.

2. The contract is subject to your cancellation rights (see clauses 18 and 19 below).

3. BEAM reserves the right to amend these terms and conditions of sale without notice in the future.

4. Any dispute or claim that either you or BEAM may bring in relation to or in connection with these terms and conditions will be decided on the basis of English law by the English courts alone (unless you object and BEAM agreed for a different jurisdiction or law to apply).
The language of this contract is English, and any disputes arising under this contract shall be conducted in English, but if you would like a dispute to be heard in another language then BEAM will try to find ways to help.

5. You may have other rights granted to you by law in addition to those set out in these terms and conditions, which BEAM may not exclude. These terms and conditions do not affect those other rights granted by law. If you wish to obtain further information about your rights, you should speak to your local Citizen's Advice Bureau or Trading Standards Office.

Description and Price of Goods

6. The description and price of the goods ordered will be as shown on the BISSELL DIRECT website at the time the order is placed.

7. All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, you will be informed by email or by telephone as soon as possible, and offered an alternative product or refund or re-credit for any sum that has been paid by you or debited from your credit or debit card for the goods.

8. Every effort is made to ensure that prices shown on the BISSELL DIRECT website are accurate at the time the order is placed. If an error is found, you will be informed as soon as possible and offered the option of reconfirming your order at the correct price, or cancelling your order. If you cancel, you will be refunded or re-credited for any sum that has been paid by you or debited from your credit or debit card for the goods.

9. In addition to the price, you may be required to pay a delivery charge for the goods as shown in the Delivery section of the BISSELL DIRECT website. This charge will be brought to your attention at the time you place your order for the goods.

10. The price of all goods and delivery charges are inclusive of VAT.

Special Offers and Discount Codes

11. Offers and discount codes are not valid for reconditioned machines. Only one discount per customer can be used in any single transaction. Vouchers cannot be used with any other offer or promotion unless otherwise stated. Any discount code must be entered at the checkout for the offer to be redeemed. Our 'Buy 3, Pay for 2' offer on selected formulas will deduct the price of the lowest priced item when you reach the checkout page.


12. Payment for the goods and delivery charges can be made using any of the methods shown on the BISSELL DIRECT website at the time that you place your order.

12.1 Products purchased on “Easy Pay” terms shall be paid with three (3) instalment payments. The total number of payments will be equal to the fixed sum of the cash price of the product plus any stated fees. There are no fees or interest charged for using the credit available in the instalment payments available in Easy Pay. The first payment is collected when the order is confirmed. The remaining instalment payments will be collected on the same day in each subsequent month until the product is fully paid.

12.2 Products can be purchased with “Easy Pay” via the Telephone using our customer service agents or via the corresponding BISSELL DIRECT website marked with Easy Payment. All customers using “Easy Pay” must be aged 18 or over.

12.3 A customer can have a maximum of one Easy payment agreement up to a maximum of £449.91in a single transaction. A customer must provide a nominated credit/debit card from which payments will be debited. If the nominated credit/debit card expires before the last Easy Pay payment is due, the customer must use another nominated credit/debit card. Failure to do so may result in the order being rejected. Customers cannot change payment card details once a payment has been set unless there is a failed payment or card expiry.

12.4 All Easy Pay customers must provide an active email address and will receive an email confirming their order and payment schedule. Any customer with an outstanding Easy Pay debt will not qualify for further Easy Pay purchases until all outstanding payments are made.

12.5 If any payment fails for reasons not caused by the BISSELL DIRECT website or BEAM, the customer will be contacted by telephone and email, and all outstanding payments must be paid in full immediately.


13. Goods ordered will be delivered to the address you give when you place your order. Deliveries are not made outside of the United Kingdom and Northern Ireland.

14. If there is no one at the address given who is able to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

15. If delivery cannot be made to your address, you will be informed as soon as possible, and refunded or re-credited for any sum that has been paid by you or debited from your credit or debit card for delivery.

16. Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, BEAM will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, you will be informed as soon as possible.

17. You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.


18. Your Right of Cancellation. Should you receive your purchase and decide that you no longer require the goods for whatever reason, they can be returned within 14 working days of your receipt of the goods. To return the goods, please contact the BISSELL DIRECT website Careline on 0344 888 66 44 - Option 1, where one of our dedicated customer service representatives will explain to you what you must do and, in any event, goods must be returned within 28 days from date of receipt. BEAM will cover the cost of returning the goods. You will receive a full refund of the price of the goods (including the costs of delivering the goods to you) within 30 days of BEAM’s receipt and you notifying the BISSELL DIRECT website or customer service representatives that you no longer require the goods. Please be aware we will continue to deduct instalment payments from your credit/debit card until the returned product is received by us. You must take reasonable care to ensure the goods are not damaged until they are returned to BEAM. Using the goods before returning them within the allotted 14 day period does not constitute taking reasonable care of them. If you use the goods before returning them to us you will be responsible for the costs of us reconditioning those goods. BEAM may set off the cost of refurbishing the goods against the sums that you have paid for the goods, including any applicable VAT payable, if the goods are used prior to being returned under this clause. This does not affect your statutory rights.

19. Faulty Goods. BEAM are committed to ensuring that all products are to the highest standard. All our products have a one-year manufacturer’s guarantee from the date of delivery and should you experience a problem within this period please contact the BISSELL DIRECT website Careline on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection will be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.

20. We offer a 5-year extended warranty period in relation to certain products. If this is available you will be provided with registration information when you purchase the product. You must register your purchase with us within 28 days of purchase. If you do not do this then our standard warranty will apply.

21. In certain cases BEAM may not be able to provide the goods, or carry out some of its other duties under contract, because of something that is beyond its reasonable control. This could include war, an act of terrorism, widespread goods, fuel or power shortages, fire, flood, severe weather, other natural disasters, equipment failure or an accident that is not BEAM’s fault. If this happens then BEAM will not be responsible, for so long as the effects of the event continue, for any failure to provide the goods. BEAM will endeavour to provide the goods as soon as possible despite any such events.

Limitation of Liability

22. BEAM shall be liable for the death or personal injury arising from its negligence, or if BEAM has made misrepresentations where the misrepresentations caused you to enter into a contract with BEAM.

23. BEAM shall not be liable for any losses (except for those set out in Clause 22 above) which were not reasonably foreseeable at the time of entering into a contract with BEAM (whether or not caused by BEAM’s negligence).

24. For the liability not covered by Clause 22 above, BEAM will not be responsible for any loss that could not have been expected to occur in advance of the loss occurring or any loss of any opportunity by you (including an opportunity for you or someone else to make, save or use money).

25. For all BEAM’s liability not covered by Clause 22 above, you accept that BEAM’S maximum financial responsibility to you will be the price of the goods even if the actual loss you suffer is more than that.

26. The price of the goods has been calculated on the basis that BEAM will exclude or limit its liability as set out in the contract.


27. All goods supplied by BEAM are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights.

28. This warranty does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from the manufacturer.

29. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify BEAM in writing at the address shown below or use the contact us page on the website

30. We offer a 1-year extended Manufacturer’s warranty period in relation to the Vac & Steam special offer. This does not include the Steam Shot which has a 1-year limited Warranty.

Applicable Law

31. These terms and conditions of sale and the supply of goods will be subject to English law, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.


32. All comments, queries and requests relating to the use of your information are welcomed and should be addressed to Beam Group, Unit 20, Buckingway Business Park, Swavesey, Cambridge, CB24 4AE, telephone 0344 888 66 44 - Option 1, fax 01753 567918 or by the contact us facility on the website.


33. Any complaints should both be placed in writing, and addressed to Customer Care Department, at the above address, or by the contact us facility on the website.

Faulty Goods

34. BEAM prides itself on delivering complete customer satisfaction on all of its product and services. In the unlikely event that a product arrives damaged or faulty, please contact our careline on 0344 888 66 44 - Option 1 who will advise you further and arrange a replacement if appropriate.