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Privacy Policy & Cookie Policy

This policy is issued by Stearn Electric Company Ltd trading as Beam Group (“BEAM”), the official and exclusive distributor of Bissell products in the UK and responsible for the management and control of www.bisselldirect.co.uk (“BISSELL DIRECT website”).

Privacy & Cookie Policy

Protecting your privacy is important to BEAM. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the BISSELL DIRECT website Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

The BISSELL DIRECT website collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, products, special offers, and other information we think you'd like to hear about. This may occasionally include information from other companies about products and services that can add value to your BISSELL products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, or participate in an online survey. In addition, when you register to download a leaflet, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information

Your personal information may be shared with associated business units of Stearn Electric Company Limited trading as Beam Group. As the official distributor, your personal information will also be shared with Bissell International Trading Company B.V. and, as this is a global company, may be shared with other Bissell business units around the world. Both parties will protect your personal information in accordance with the BISSELL DIRECT website Customer Privacy Policy. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

The BISSELL DIRECT website safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, and make sure you use a secure browser.

Collecting other personal information

When you browse the BISSELL Direct website, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using. Like many websites, the BISSELL DIRECT website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

Our companywide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every employee and its customer service representatives involved in the BISSELL Direct website. BEAM or the BISSELL DIRECT website does not knowingly solicit personal information from children or send them requests for personal information. The BISSELL DIRECT website Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Cookie policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information, you can contact us through one of our preferred contact methods

Customer Ratings and Reviews terms and conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by the BISSELL DIRECT website (the "CRR Service"). To the extent of any conflict between the BISSELL DIRECT website's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to the BISSELL DIRECT website, you represent and warrant that:

· you are the sole author and owner of the intellectual property rights thereto;

· all "moral rights" that you may have in such content have been voluntarily waived by you;

· all content that you post is accurate;

· you are at least 18 years old;

· use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

· that is known by you to be false, inaccurate or misleading;

· that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

· that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

· that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

· for which you were compensated or granted any consideration by any third party;

· that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

· that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold BEAM (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant BEAM a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at BEAM’s sole discretion. BEAM reserves the right to change, condense or delete any content on the BISSELL DIRECT website that BEAM deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. BEAM does not guarantee that you will have any recourse through BEAM to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, BEAM reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not BEAM are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of BEAM, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that BEAM and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.