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Returns

Should you receive your purchase and decide that you no longer require the goods for whatever reason, they can be returned within 30 days of your receipt of the goods.

To return the goods, please contact the BISSELL Careline on 0344 888 66 44 - Option 2, where one of our dedicated customer service representatives will explain the next steps. You must then return the goods as soon as you are able to do so. BISSELL will cover the cost of returning the goods. You will receive a full refund of the price of the goods (including the costs of delivering the goods to you) within 30 days of you notifying BISSELL that you no longer require the goods.

You must take reasonable care to ensure the goods are not damaged until they are returned to BISSELL.  Using the goods before returning them within the allotted 30 day period does not constitute taking reasonable care of them.  If you use the goods before returning them to us you could be responsible for the costs of us reconditioning those goods.  BISSELL may off-set the cost of refurbishing the goods against the sum that you have paid for them, including any applicable VAT payable, if the goods are used prior to being returned under this clause.  This does not affect your statutory rights.

Faulty Goods

BISSELL are committed to ensuring that all products are to the highest standard. All our products have a one year manufacturers guarantee from the date of delivery should you experience a problem within this period please contact the BISSELL Careline on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection will be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault.  If the fault cannot be identified we will contact you and offer you a replacement or full refund.

Our Warranty

We offer a 5 year extended warranty period in relation to certain products.  If this is available you will be provided with registration information when you purchase the product.  You must register your purchase with us within 28 days of purchase.  If you do not do this then our standard warranty will apply.