BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year's manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.